FAQs Page

Frequently Asked Questions

Orders, Shipping & Returns

If you need to make changes to your order (shipping address, product, size, color etc) or cancel your order please reach out to our customer service team support@bedrocksandals.com as soon as possible.

Please note that we are unable to make changes or cancel orders that have already been fulfilled or that were placed with expedited shipping.

All orders will normally ship within 1-3 business days. FedEx expedited orders placed before 12 PM MST during business hours M-F will be shipped that same day.

Standard Free Shipping (USA) - We offer free shipping on USA orders over $100. Once shipped, orders typically take 4-7 days to deliver

FedEx Expedited Shipping (USA)- USA FedExorders placed before 12 PM MST during business hours M-F will be shipped that same day. Express shipping cost ranges from $15 to $55 depending on method, order size, and shipping address. Please note that FedEx Express does not operate on weekends, so keep in mind that a FedEx 2-Day shipment for an order placed before 12 PM MST on a Thursday would arrive on a Monday. FedEx orders placed on Fridays after 12 PM MST and through the weekend will be processed and shipped Monday. 

International Shipping - We ship internationally via Passport or FedEx International Priority depending on the country. All Passport shipments are DDP and you will be responsible for paying for any tax or duty charges at the time of check out. All FedEx International Priority shipments are DDU and you will be responsible for paying for any tax or duty charges as a result of importing. Duties and Taxes vary depending on the country of import and Bedrock Sandals has no control over these charges.

Please visit our dealer map to see if an international dealer or online store is located near you.

General FAQs

All Bedrock footwear is backed by our Rock Solid Warrantyfor the lifetime of their Vibram® soles. If your sole, straps, or upper (clogs) break from any defective manufacturing during this sole lifetime, we will either repair or replace them for free and cover the cost of shipping both ways (USA). For accidental damage, (i.e your dog ate your straps!), we are happy to repair them for a reasonable charge through our Re-Soul program.

We can repair and resole Cairn Sandals and Mountain Clogs through our Re-Soul & Repair Program. For pricing and details, please visit our Re-Soul & Repair Program page.

For sandals, check out our Cairn & Rockhound Sandal size guide

For Mountain Clogs, check out our Mountain Clog size guide

Check out our Adjustment Guide to learn how to adjust your Bedrocks!

Check out our Care Guide for instructions on how to care for your Bedrocks!

Cairn Line: Made in South Korea, USA Assembled

Rockhound Line: Made in South Korea

Classic Line: Made in Montana, USA

Mountain Clog Line: Made in South Korea

Cairn Evo Sandals

The Evo line upgrades enhance the Cairn experience - making them fit more comfortably and last even longer. The most substantial of these changes on the Evo is improving our sizing and tweaking our sole shape to give folks a better and more comfortable fit.

This sizing also corresponds better with typical US sizing - especially in our smaller sizes. Learn more about some of the features on the Evo line.

Our Cairn Vibram® Soles typically last between 700 and sometimes over 1,000 miles. Typically our strap system will last beyond the lifespan of the sole. We gladly resole Bedrock Cairn sandals through our Re-Soul Program.

If any component on your Bedrocks fails while there's still life left in the Vibram® Soles, we offer either free or reasonably priced repairs!

Follow these instructions to take care of your Bedrocks and maximize their life-span:

For footbed's sake, do not leave your sandals in extreme heat (e.g. hot car) and intense direct sun exposure for durations ( e.g. sunny porch). Our ultralight EVA foam footbeds can warp if left exposed in these environments.

To clean your Bedrocks, handwash with a brush, water, and your favorite eco-friendly soap! Let them dry in a shaded environment or briefly in the sun. Do not machine wash.

To keep your Velcro® heel-strap long lasting, use side buckle adjustment for every-day in and out, and occasionally remove grit and debris from heel-strap by scrubbing with a wire brush.

Rockhound Sandals

Both the Rockhound Nubuck Leather and Rockhound Synthetic feature our new 3D+ footbed - the cushion of our Cairn Evo C with a touch more arch support to keep your foot locked in place. An adjustable G-hook-and-loop top strap allow for a customized fit that won’t gum up in mud or pull off in whitewater. A grippy and durable Vibram® XS Trek EVO outsole keeps you sure-footed no matter the conditions!

Rockhound Nubuck Leather: ourleather Rockhound Sandal features an oiled Nubuck Ecco® Leather footbed and straps tanned with Dri-Tan water savings technology. The leather can get wet and dries relatively quickly, however, it can show natural marks more easily from dirt and water. Nubuck leather may also have natural imperfections. They are designed for more casual use and occasional water exposure - for prolonged water usage, we suggest the Rockhound Synthetic. The Rockhound Nubuck Leather is zero drop and has a stack height of 19mm.

Rockhound Synthetic: our synthetic Rockhound Sandal features our textured 3D+ footbed along with polyester straps, similar to our Cairn line. They are zero drop and have a stack height of 16mm.

For footbed's sake, do not leave your sandals in extreme heat (e.g. hot car) and intense direct sun exposure for durations ( e.g. sunny porch). Our ultralight EVA foam footbeds can warp if left exposed in these environments.

Synthetic

To clean your Rockhound Synthetic sandals, handwash with a brush, water, and your favorite eco-friendly soap! Let them dry in a shaded environment or briefly in the sun. Do not machine wash.

Nubuck Leather

  • To keep your Rockhound Nubuck Leather sandals clean we recommend using a brush for general care. A suede brush or toothbrush works great. To clean/care for the outsole you can use a stiff bristled brush and a natural soap.
  • For liquid stains you can use raw rubber or an eraser to buff the stain out. You can also dilute distilled white vinegar and spot treat as needed with a soft cloth or brush. Let them dry completely at room temperature and repeat spot treatment as needed. 
  • To increase the longevity of your leather sandals you can store them in a breathable fabric bag during seasons they are not in use. 
  • Leather can be oiled every 6 months to prolong life. Perhaps more often with heavy use. 

The Rockhound’s 3D+ footbed is our most supportive arch to date and comes in our super-comfy C footbed compound. We took the cushion of the Cairn Evo C and Mountain Clog and added a few extra mm of arch support to really lock your foot in place!

Our Rockhound Sandals fit true to standard US sizing and our Cairn Evo sizing. We recommend sticking with your usual US or Cairn Evo size or for half sizes, ordering the next full size up.

Mountain Clogs

Nubuck Leather: The Leather clog features an unlined, one-piece oiled Nubuck Ecco® Leather tanned with Dri-Tan water savings technology. The leather upper can get wet and dries relatively quickly, however, the Nubuck leather can show natural marks more easily from dirt + water than the synthetic. The Nubuck leather also may have natural imperfections. Compared to the synthetic version the leather has a slightly longer break-in time until the upper forms to your foot, is slightly stiffer, and it will also age / wear in more gracefully and is extremely durable.

Leather Suede: The Leather Suede model upper features a durable leather suede lined with a comfy polyester spacer mesh. The leather suede upper can get wet and will dry relatively quickly, and the spacer mesh lining can act as a vapor barrier similar to an athletic shoe. The leather suede is not oiled. Compared to the synthetic suede version the leather suede has similar break in time, flexibility, and it will age / wear more gracefully. The leather suede is more durable than synthetic suede.

Synthetic Suede: The synthetic upper features a microfiber upper lined with a comfy polyester spacer mesh. The synthetic upper can get wet and will dry relatively quickly, and the spacer mesh lining can act as a vapor barrier similar to an athletic shoe. Compared to the leather version the synthetic has less break in time, is more flexible, will not stain as easily, yet it will not age / wear in as gracefully and will develop more flex creases.

Our Mountain Clogs are designed to designed to take you from trail to town with an adjustable 3-point strap system, extra sticky Vibram® Megagrip outsole, and a climbing rubber toe cap for adventure ready closed-toe protection.

Both our leather and synthetic styles can get wet, however, they aren't designed to be used as a river or water shoe. The Mountain clog handles puddles or occasional creek crossings just fine. The oiled leather model may show some natural looking discoloration once dried - this is to be expected and the leather can be continuously cleaned / oiled for maintenance.

While the Mountain Clogs are designed for the cooler sandal off-season, they aren't heavily insulated and can work fine in warmer temps especially when worn with socks to avoid foot sweating. They can handle temps around freezing and up to 70's - for hot summer type weather we recommend wearing our sandals for better ventilation.

For footbed's sake, do not leave your clogs in extreme heat (e.g. hot car) and intense direct sun exposure for durations ( e.g. sunny porch). The PU foam footbeds can warp if left exposed in these environments.

Leather Suede

  • Our leather suede does not come pre-treated with any water or stain-repellent products. The suede is quite durable, but if you want to keep it looking clean and fresh, we suggest treating it with a suede waterproofing spray before your initial use and as needed as it wears off. 
  • Our leather suede is best cared for gently with a soft-bristled brush or a microfiber rag. Suede is a porous material, so with enough force, it is possible to remove the color or change its appearance. 
  • To clean stains on the upper, we suggest using a dry brush or cloth to gently brush away any remaining material. Then, use a damp cloth to blot the stain. Avoid scrubbing the suede, as that can change its appearance.

Nubuck Leather

  • To keep your oiled leather clogs clean we recommend using a brush for general care. A suede brush or toothbrush works great. To clean/care for the outsole you can use a stiff bristled brush and a natural soap.
  • For liquid stains you can use raw rubber or an eraser to buff the stain out. You can also dilute distilled white vinegar and spot treat as needed with a soft cloth or brush. Let them dry completely at room temperature and repeat spot treatment as needed. 
  • To increase the longevity of your leather clogs you can store them in a breathable fabric bag during seasons they are not in use. 
  • Leather can be oiled every 6 months to prolong life. Perhaps more often with heavy use. 

Synthetic

  • To keep your synthetic clogs clean we recommend using a soft bristled brush or suede brush on the dry uppers to brush out dirt and debris. We recommend brushing softly to avoid pilling on the upper. To clean/care for the outsole you can use a stiff bristled brush and a natural soap.
  • For liquid stains we recommend using diluted distilled white vinegar and a soft cloth to spot treat. Allow the cleaned area to dry completely at room temperature and repeat as needed.
  • You can wash your synthetic clogs on delicate cycle in the washing machine with your favorite natural detergent and allow them to dry at room temperature. Additional cleaning of outsoles with a stiff brush and natural soap works best.